Frequently Asked Questions

What areas do you service?

We cover the entire Northern Territory including Darwin, Palmerston, and remote communities.

Central Remote Tech is based in Darwin, but our name says it all—we specialize in remote technology. We regularly travel to:

• Darwin & Palmerston

• Katherine & Rural Areas

• Kakadu & Arnhem Land

• Remote Cattle Stations & Camps

For remote jobs, we charge travel fees based on distance, or we can coordinate with scheduled trips to reduce costs for you.

Do you offer after-hours support?

What are your payment terms?

What is you typical response time?

How do I get a quote?

For most service work, our invoices are due within 14 days.

For projects involving significant hardware procurement (e.g., purchasing new computers, servers, or Starlink kits), we require the hardware cost to be paid upfront before ordering.Managed Service Agreements are billed monthly in advance via direct debit.

Our response times depend on the severity of the issue and your service agreement level.For remote site visits, we schedule work as rapidly as logistics allow. We often can troubleshoot temporarily via remote access (Starlink/4G) while preparing for a site visit.

Yes, We have 24/7 support package available for business operations

We understand that some businesses never sleep. Our standard business hours are Monday to Friday, 8:00 AM to 5:00 PM.However, for clients with critical needs (such as hotels, medical centers, or 24-hour industrial sites), we offer Managed Service Agreements that include 24/7 emergency support. Without an agreement, after-hours support is available but incurs a call-out charges

1. Online: Use the "Get Quote" button on our website to fill out a simple form.

2. Email: Send details of your project to info.tech@centralremotetech.com.au

3. Phone: Call us at +61 426 086 099.

For complex projects (like new office fit-outs or remote site setups), we may need to conduct a site survey or have a detailed discovery call before providing a fixed price.